phlove22 Casino Privacy Policy

1. Who We Are

phlove22 Casino operates the online gaming platform accessible at phlove22.vip. For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), phlove22 acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players and visitors.

phlove22 operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR) and is committed to upholding the data privacy rights of all Filipino players. Our platform is designed for players who are 21 years of age or older, in accordance with Philippine law.

2. Personal Data We Collect

phlove22 collects the following categories of personal data, depending on how you interact with the platform:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Gender
• Nationality
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Government-issued Philippine ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID, Voter's ID)
• Selfie or live photo for facial verification
• Proof of address documents
• Proof of payment method ownership

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (GCash number, Maya account, bank account details — stored in tokenised form)
• Transaction amounts and timestamps
• Bonus and promotional activity records

2.4 Gaming Activity Data

• Game session logs (games played, bets placed, outcomes)
• Wagering history
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser
• Session duration and navigation patterns
• Cookie identifiers and similar tracking data

2.6 Communications Data

• Live chat transcripts with phlove22 support
• Email correspondence
• Feedback and survey responses

3. How We Collect Your Data

phlove22 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically — through cookies, server logs, and analytics tools when you browse or use the phlove22 platform.
• From third parties — including identity verification service providers, payment processors (GCash, Maya, banks), fraud prevention services, and regulatory bodies where required by law.

4. Why We Use Your Personal Data

phlove22 uses your personal data for the following purposes:

phlove22 does not use your personal data for automated decision-making that produces significant legal effects without human review.

5. Legal Basis for Processing

phlove22 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing required to fulfil our obligations under the phlove22 Terms and Conditions, including account management, payment processing, and gaming services.
• Legal obligation — processing required to comply with Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act.
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent — processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

phlove22 does not sell your personal data. We share personal data only in the following circumstances:

6.1 Service Providers. phlove22 engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash, Maya, Philippine banks), identity verification providers, cloud hosting providers, and customer support tools. These providers are contractually bound to process your data only on phlove22's instructions and in accordance with applicable privacy law.

6.2 Regulatory Authorities. phlove22 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where required by law or regulatory obligation.

6.3 Law Enforcement. phlove22 may disclose personal data to law enforcement agencies where required by a valid court order, subpoena, or other legal process under Philippine law.

6.4 Business Transfers. In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer.

6.5 With Your Consent. phlove22 may share your data with third parties in other circumstances where you have given explicit consent.

7. Data Retention

phlove22 retains personal data for the following periods, after which it is securely deleted or anonymised:

• Account and identity data: Retained for the duration of your account and for 5 years after account closure, in accordance with PAGCOR and AMLA requirements.
• KYC documents: Retained for 5 years after account closure or last transaction, as required by the Anti-Money Laundering Act.
• Transaction and financial records: Retained for 5 years from the date of each transaction.
• Gaming activity logs: Retained for 3 years from the date of each session.
• Customer support communications: Retained for 2 years from the date of each interaction.
• Marketing consent records: Retained until consent is withdrawn, plus 1 year thereafter.
• Technical and device data: Retained for 12 months on a rolling basis.

Where retention is required beyond these periods by applicable law or regulatory obligation, phlove22 will retain data for the minimum period required and will notify you where practicable.

8. Cookies & Tracking Technologies

8.1 What Are Cookies. Cookies are small text files placed on your device when you visit the phlove22 platform. They help us recognise your device, remember your preferences, keep your session secure, and understand how you use the platform.

8.2 Types of Cookies We Use.

• Essential cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options.
• Analytics cookies: Help us understand how players use phlove22 so we can improve the platform. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content within the phlove22 platform.

8.3 Managing Cookies. You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the phlove22 platform. For instructions on managing cookies in your browser, refer to your browser's help documentation.

9. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phlove22:

• Right to be informed: You have the right to know what personal data phlove22 collects about you and how it is used.
• Right of access: You may request a copy of the personal data phlove22 holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, contact the phlove22 Data Protection Officer via live chat or email at [email protected]. phlove22 will respond to all data rights requests within 15 business days.

10. Data Security

phlove22 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and phlove22 servers
• AES-256 encryption for sensitive data stored at rest
• Multi-factor authentication for all phlove22 staff accounts with access to personal data
• Role-based access controls limiting data access to authorised personnel only
• Regular security audits and penetration testing
• Incident response procedures with mandatory NPC notification within 72 hours of a confirmed data breach

While phlove22 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your phlove22 account credentials.

11. Children & Minors

phlove22 is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law. phlove22 does not knowingly collect personal data from individuals under 21 years of age. If phlove22 discovers that personal data has been collected from a person under 21, the account will be immediately closed and all associated data will be deleted.

If you believe that a minor has registered on phlove22, please contact our support team immediately via live chat so we can take prompt action.

12. Cross-Border Data Transfers

phlove22 primarily stores and processes personal data within the Philippines. Where data is transferred to service providers located outside the Philippines — for example, cloud infrastructure providers — phlove22 ensures that such transfers comply with the Data Privacy Act and that the receiving party provides an adequate level of data protection through contractual safeguards.

phlove22 will not transfer your personal data to jurisdictions that do not provide adequate data protection without your explicit consent or a valid legal basis.

13. Changes to This Privacy Policy

phlove22 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via email or platform notification at least 7 days before taking effect.

The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Your continued use of phlove22 after the effective date of any update constitutes acceptance of the revised policy. If you do not agree with the updated policy, you must close your account before the effective date.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the phlove22 Data Protection Officer:

• Live Chat: Available 24/7 via the phlove22 platform
• Email (DPO): [email protected]
• General Support: [email protected]

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.